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Privacy Policy

This Privacy Policy applies to the Rachels Reflexology Clinic

Rachels Reflexology Clinic (RRC) recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on

This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Rachel’s Reflexology Clinic provides Reflexology Treatments. Treatments are carried out in accordance with the Association of Reflexology’s (AoR) Code of Conduct.


Information we collect

Contact information: We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address which may be used to remind you of future appointments, provide reflexology information or information related to your health.


Medical Information: for the purposes of providing treatment, Rachel’s Reflexology Clinic may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit the practice, I will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Rachel’s Reflexology Clinic to document and process your personal medical data.

As we hold Sensitive Personal data (i.e. Health Related Information) the Additional Condition under which we hold and use this information is: for us to fulfil our role as a Health Care Practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

Marketing Information: Rachel’s Reflexology Clinic (RRC) may also use the contact details provided by you to respond to your enquiries, including making telephone contact or emailing information to you which I believe may be of interest to you. From time to time RRC may contact you with special offers and promotions (from which you may unsubscribe from at any time). In making initial contact with the practice you consent to RRC maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or I decide to desist in promoting RRC services. You can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided.


Other information: If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. 


User Responsibility

The Website shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to the Website or to any other person acting on behalf of

If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or the Website has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Website has the right to discontinue the services to the User at its sole discretion.

The Website may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.


We collect information in different ways-

We collect information directly from you: We collect information directly from you when you  post a comment on our websites or ask us a question through phone or email. 

We collect information from you passively: We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website. 

We get information about you from third parties: For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.


Use of your personal information- 

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions: We might use your information to confirm your registration for an event or contest. 

We use information to improve our products and services: We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests: We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.


We use information for security purposes: We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes: We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. 

We use information to send you transactional communications: We might send you emails or SMS about your account or a ticket purchase. 

We use information as otherwise permitted by law.


Cookie Data 

We use cookies, web beacons, pixels, tags, scripts and other similar technologies in the course of providing Services.

When you access our website, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, pixel tags, Flash cookies, web beacons(web beacons are electronic images that may be used in our tracked emails) or other local storage provided by your browser or associated applications (collectively “Cookies”).

We use these Cookies to recognize you as a customer; customize our services, content, and communication; measure communication effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our sites and our services. These cookies and tracking technologies allow our Sites to remember choices you make to give you better functionality and a personalized experience.

These cookies and tracking technologies allow us to deliver content, including advertisements, relevant to your specific interests.  This content may be delivered on our websites or on third party websites or services.  They allow us to understand and improve the relevancy of our advertisements.  They may track personal information, including your IP address.

If you visit our Sites from the European Union and/or the European Economic Area, only required cookies, as described above, will be used on our Sites by default. Other cookies and tracking technologies will only be used when you consent.

Where you visit our Website from outside Europe, all cookies and similar tracking technologies described above will be used by default. You are free to decline our Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with your use of our website and/or our services features.

In order to help protect you from fraud and misuse of your personal, professional and business information, we may collect information about you and your interactions with our website or our Services. We may also evaluate your computer, mobile phone or other access device to identify any malicious software or activity.
By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.


Your rights

You have the right to make requests regarding your personal information. You can:

  • Ask us to update or correct personal information if it is inaccurate by accessing your registered account on the website;

  • Request that we transfer some or all of your personal information to you or a third party (whenever it is technically feasible to do so);

  • Make choices about receiving marketing communications;

  • Withdraw your consent to process your personal information in circumstances where we are relying on your consent as our basis for processing.

  • To exercise any of your rights, please send an email to


Sharing of information with third-parties 

We will share information with third parties who perform services on our behalf: We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.


We will share information with the event organizers: We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies. 

We will share information with our business partners: This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies. 


We may share information if we think we have to in order to comply with the law or to protect ourselves: We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. 


We may share information with any successor to all or part of our business: For example, if part of our business is sold we may give our customer list as part of that transaction.


We may share your information for reasons not described in this policy. We will tell you before we do this.


Email Opt-Out 

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.


Third party sites 

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.


Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Rachel Wawn Kurien
Rachels Reflexology Clinic
252 Tahnee Heights, 66 Nepeansea Road, Mumbai 400006, India
Email:  Tel: +91 98193 10612 If you have any questions about this Policy or other privacy concerns, you can also email us at


Updates to this policy

This Privacy Policy was last updated on 1/12/2022. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.


If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India. 

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